Job Description

Front Office Patient Coordinator

Join Kansas City's leading eye care team! At Discover Vision Centers, we believe teamwork and compassion are the foundation of delivering exceptional patient experiences. We are currently hiring a Front Office Patient Coordinator to join our dedicated team of professionals who share one focus: providing outstanding care to every patient.

As the first point of contact for our patients, you play a vital role in ensuring a smooth, welcoming, and professional experience. This position is perfect for someone who enjoys patient interaction, thrives in a fast-paced environment, and takes pride in accuracy and customer service.

Responsibilities

• Greet and check in/out patients in a professional, courteous manner
• Accurately collect patient demographic, insurance, and billing information
• Verify insurance coverage, obtain authorizations, and file insurance claims
• Schedule patient appointments and manage medical records
• Collect co-pays, deductibles, and balances; deliver contact lenses when applicable
• Perform accurate data entry and maintain confidentiality in compliance with HIPAA regulations
• Assist with opening and closing the clinic, ensuring readiness for daily operations
• Collaborate with physicians, management, and staff to support efficient clinic flow

Hours: MondayFriday, 8:00 AM 5:00 PM. Flexibility to open early or stay late based on clinic needs.

Requirements

• Strong communication and organizational skills
• Excellent customer service and patient rapport
• Basic computer proficiency and accurate data entry skills
• Ability to maintain confidentiality and adhere to HIPAA regulations
• Previous experience verifying insurance preferred
• Team-oriented mindset with the ability to work well with physicians, management, coworkers, and patients

Benefits

• Health and Dental insurance
• 401(k) retirement plan with employer match
• Generous Paid Time Off (PTO) program
• Ongoing training and opportunities for growth
• A supportive, collaborative work environment

If you have a passion for helping patients, enjoy working in a professional healthcare setting, and want to be part of a respected leader in eye care, we encourage you to apply. Join Discover Vision Centers and help us continue shaping the future of patient care in Kansas City.

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