Job Description
Shift Lead (Heladería) – Join the Felipe's Team! ????????
Full-Time | Leadership Opportunity | Great Benefits | Growth Opportunities
???? Why You'll Love Working at Felipe'sHealth, Dental & Vision Insurance
Paid Vacation
401(k) with Company Match (up to 4%)
Supportive, Team-Oriented Environment
Opportunities to Grow into Restaurant Management
If you're a natural leader who enjoys delivering outstanding guest service, developing others, and working in a fun, fast-paced restaurant, Felipe's is the place to grow your career.
About the RoleAt Felipe's, our Shift Leads oversee the Heladería (dessert station) while helping create an exceptional guest experience. You'll lead by example, coach team members, maintain high standards for quality and cleanliness, and ensure every dessert is prepared quickly, accurately, and consistently.
You'll work closely with the Restaurant Managers and General Manager to support daily operations and help your team succeed.
What You'll DoLead the Heladería team and set the standard for guest service
Prepare desserts and specialty menu items according to Felipe's standards
Train, coach, and mentor team members
Ensure all recipes are prepared accurately and consistently
Monitor product quality, freshness, and presentation
Maintain a clean, organized, and fully stocked dessert station
Follow all food safety and sanitation procedures
Assist with inventory, ordering, and daily pars
Support the Manager on Duty with daily operations
Step in wherever needed to ensure an exceptional guest experience
Previous restaurant or food service experience preferred
Leadership or training experience is a plus
Excellent guest service and communication skills
Positive attitude and ability to motivate others
Ability to multitask in a fast-paced restaurant environment
Strong attention to detail and commitment to quality
Flexible schedule, including nights and weekends
Full-time position
Morning, afternoon, and evening shifts
Weekend availability required
For over 19 years , Felipe's has served scratch-made, small-batch Mexican food and hand-squeezed Key Lime Margaritas across New Orleans and Southwest Florida.
We're passionate about great food, genuine hospitality, and creating opportunities for our team to grow. If you're ready to take the next step in your restaurant career, we'd love to meet you.
???? Ready to lead a great team and create memorable guest experiences? Apply today and join the Felipe's team!I actually like this title much better than Lead (Heladería) . Shift Lead is a recognized title on Indeed, Google Jobs, and ADP, while "Heladería" still appears in the description to preserve Felipe's unique culture. I think this version will perform much better in search results and attract stronger candidates.
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