Job Description

Position Overview

MetroSys is seeking a dependable and motivated Data Center Technician I to support the day-to-day operations of a mission-critical data center environment in Portland, OR. This role is responsible for providing hands-on support for server hardware, cabling, rack installations, and infrastructure maintenance while ensuring high availability and operational excellence.

This is an excellent opportunity for an entry-level or early-career IT professional looking to build a career in data center operations, infrastructure, or enterprise technology. The ideal candidate is mechanically inclined, detail-oriented, and eager to learn enterprise hardware and data center best practices.

Key Responsibilities

• Perform rack-and-stack installation of servers, network equipment, and storage devices.
• Install, label, organize, and troubleshoot copper and fiber cabling.
• Replace failed hardware components, including:
  • Hard drives
  • Power supplies
  • Memory
  • Network interface cards
  • Server components
• Perform basic diagnostics and break/fix activities on enterprise hardware.
• Support equipment moves, additions, changes, and decommissioning activities.
• Monitor equipment health and respond to infrastructure alerts as directed.
• Assist with inventory management, asset tracking, and equipment audits.
• Document completed work, maintenance activities, and infrastructure changes.
• Escalate hardware, networking, or systems issues to senior engineers when appropriate.
• Follow established operational procedures and change management processes.
• Maintain a clean, organized, and secure data center environment.

Required Qualifications

• 0–2 years of experience in IT support, desktop support, or data center operations.
• Basic understanding of:
  • Computer hardware
  • Servers and storage
  • Networking fundamentals
  • Cabling standards
• Ability to safely lift and move equipment weighing up to 50 pounds.
• Comfortable working in a structured, fast-paced operational environment.
• Strong attention to detail and organizational skills.
• Excellent communication and teamwork abilities.

Preferred Qualifications

• CompTIA A+, Server+, or Network+ certification.
• Experience with:
  • Rack-and-stack deployments
  • Structured cabling
  • Enterprise server hardware (Dell, HPE, Cisco, Lenovo)
• Familiarity with Windows Server or Linux operating systems.
• Previous experience in a data center, colocation facility, or IT operations environment.
• Experience using ticketing systems such as ServiceNow, Jira, or similar.

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